General Terms and Conditions of Sale (GTCS) - eforma africa

1. Purpose

The present General Terms and Conditions of Sale (hereinafter "GTC") aim to define the conditions under which the eforma platform provides access to its online training services, coaching, and the sale of digital products. The use of the site implies unconditional acceptance of these GTC.

2. Definitions

Eforma: The training platform operating in Togo and Africa.

Client: Any natural or legal person (Student, Trainer, or Institution) using the services.

Training: Audiovisual, textual content (Practical Guides), or live sessions (Live Classes).

Mobile Payments: Integrated local payment systems (T-Money, Flooz, etc.).

Reward Points: Virtual credits accumulated by the student and convertible into purchasing currency on the site.

3. Presentation of Services

eforma offers three levels of access:

Single Access: Purchase of a specific training course accessible for life (or as long as the content is in the catalog).

Plus Subscription: Unlimited access to all training included in the offer for the duration of the subscription.

Private Coaching: Personalized or group sessions, online or in-person, bookable according to the trainer's availability.

4. Registration and Account Management

The user must create an account by choosing their profile:

Student: To learn, track their progress, participate in quizzes, and obtain certificates.

Trainer: To create courses, manage the eStore, and offer coaching.

Institution: For companies and schools wishing to manage cohorts of trainers and students with detailed statistics.

5. Prices and Payment Terms

Rates: Prices are indicated in FCFA (or local currency) and are inclusive of tax.

Financial Inclusion: eforma prioritizes local mobile payments to facilitate access to training.

Installment Payment: Some training courses can be paid in installments according to the displayed conditions.

6. Specific Rules for Live Classes and Coaching

Attendance: For live sessions, eforma records attendance times and delays.

Cancellation: Any coaching session not honored by the student without 24-hour notice will not be eligible for a refund.

7. Rewards System and Gamification

The student accumulates points through their actions on the site. These points are personal, non-transferable to third parties, and are exclusively used to reduce the purchase cost of future training on eforma.

8. Intellectual Property and Multilingualism

The contents remain the property of their authors (Trainers/Institutions).

The use of dubbing and subtitling tools provided by eforma is strictly reserved for the platform's framework to break down language barriers.

9. Maintenance and Availability

eforma strives to ensure 24/7 access but reserves the right to suspend the service for maintenance. In the event of a major interruption, the duration of ongoing subscriptions may be extended accordingly.

10. Termination

By the user: At any time via the personal space (end of access at the expiration of the paid period).

By eforma: In case of abusive behavior on the forum, illegal sharing of identifiers, or payment fraud.

11. Applicable Law

The present GTC are governed by the laws in force in the Togolese Republic. Any dispute not resolved amicably (via support or the forum) will be brought before the competent courts of Lomé.